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Category: Program CSI

June Program CSI: Culture Scene Investigation

The Culture Scene Investigation (CSI) is a fun filled qualitative experiential learning process that investigates the current state of an organizations culture. Its primary focus is improving leadership with teams in a way that impacts morale and excellence. We’ll do this by conducting a “synervention.” This is a developmental intervention that enables people and organizations…

How to Capture Elusive Level III Data: The Secrets of Survey Design

To establish real credibility and prove value, you need to measure whether participants actually applied what they learned once they are back on the job (Level 3 Evaluation). Unfortunately, measuring on-the-job behavior change is not something many Workplace Learning Professionals (WLP) have much experience with. You will learn how to: Examine viable sources for measuring…

April Monthly Program: ACCEPTing Collaboration

Why do we have difficulty working with others? Is it always them? Could it possibly be us? Collaboration is an essential requirement for the successful development and delivery of training to the target audience. With so many stakeholders involved – management, customers, participants and co-workers – nothing can be done in a vacuum. Yet, there…

March Monthly Program: Creating a Culture of Accountability

At this time of year, many of us are thinking about New Year’s resolutions, but goals – whether personal or professional – cannot be attained without accountability. Everyone talks about it, leaders want it, employees are often afraid of it, shareholders demand it, and stakeholders insist on it. But exactly what is accountability, and how…

Practical Magic – Creating a Remarkable Customer Experience

We are all striving to gain or retain customers, so we seek to create memorable, unique products and services without spending a lot of money – especially in our current business climate. Low-cost excellence is a discipline that’s been employed by Walt Disney theme parks for decades. People around the world look to Disney as…

Building and Maintaining Successful Relationships

Are you a chapter member who… has had his/her employment impacted and wants to continue in the training and development field? is transitioning into the Training and Development field? is already in the Training and Development field and wants to enter a different aspect of T&D? seeks to manage your own career internally and externally…