Suggested Reading List
The following is a list of reading recommendations.
After reviewing the list, please let me know if you have additional titles. Just send an email to [email protected] with the title, author, and a short note indicating what impressed you about the book.
Leadership:
- The Leadership Challenge by Kouzes and Posner
- On Becoming a Leader by Warren Bennis
- Excellence by Design: Leadership by John Spence
- Primal Leadership by Goleman et al
- Leader to Leader by Hesselbin et al (from the Drucker Foundation)
- The Leader of the Future by Hesselbin et al (from the Drucker Foundation)
- Flight of the Buffalo by James Belasco
- Servant Leadership by Greenleaf
- Leading People by Rosen and Brown
- Authentic Leadership by Bill George
- Instant Turnaround by Harry Paul and Ross Reck
General Business Knowledge:
- Good to Great by Jim Collins
- Built to Last by Jim Collins
- Results Rule! by Randy Pennington
- Think Big Act Small by Jason Jennings
- Great Places to Work by Levering
- What the Best CEO’s Know by Krames
- In Search of Excellence by Tom Peters
- A Passion for Excellence by Tom Peters
- Liberation Management by Tom Peters
- The Great Game of Business by Jack Stack
- Teaching the Elephant to Dance by James Belasco
- The Knowing-Doing-Gap by Pfeffer and Sutton
- The World is Flat by Thomas Friedman
Customer Service:
- At America’s Service by Karl Albrecht
- Service America by Karl Albrecht
- Customers for Life by Carl Sewell
- Quality is Free by Philip Crosby
- Delivering Knock Your Socks Off Service by Bell & Zemke
- Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Dennis Snow & Teri Yanovitch
- Managing Knock Your Socks Off Service by Bell & Zemke
- The Customer Driven Company by Richard Whiteley
- The Nordstrom Way: The Inside Story of America’s #1 Customer Service Company by Robert Spector & Patrick McCarthy
Team Building:
- The Wisdom of Teams by Katzenbach and Smith
- The Five Dysfunctions of a Team by Lencioni
Conflict Resolution:
- Crucial Conversations by Patterson et al.
- Difficult Conversations by Stone et al.
- Crucial Confrontations by Patterson et al.
- Effective Communication Skills for Scientific and Technical Professionals by Chambers
- The Gentle Art of Verbal Self-Defense by Elgin
Career Development:
- What Color is Your Parachute 2009 by Richard Nelson Bolles
- Could Do Anything If I Only Knew What It Was: How to Discover What You Really Want and How to Get It by Barbara Sher
- Do What you Are by Paul Tieger and Barbara Barron-Tieger
- Guerrilla Marketing for Job Hunters: 400 Unconventional Tips, Tricks, and Tactics for Landing Your Dream Job by Jay Conrad Levinson and David Perry
- Job Hunting Tips for People With Not-So-Hot Backgrounds: 101 Smart Tips That Can Change Your Life (Career Savvy) by Ron Krannich
- Sweaty Palms: The Neglected Art of Being Interviewed by H. Anthony Medley
- Knock ’em Dead, 2009: The Ultimate Job Search Guide by Martin Yate
Life balance, Self-motivation, Happiness and/or Success:
- A Strategy for Daily Living by Ari Kiev
- Quantum Leap Thinking by James Mapes
- Love is the Killer App by Tim Sanders
- Seven Habits of Highly Effective People by Stephen Covey
- Unlimited Power by Anthony Robbins
- Learned Optimism by Dr. Martin Seligman
- Taking Responsibility by Nathaniel Brandon
- You Can Be Happy No Matter What by Richard Carlson
- Getting Things Done by David Allen
Business Biographies:
- Nuts (about Southwest Airlines) by Kevin Freiberg and Jackie Frieberg
- Pour Your Heart into It (about Starbucks) by Howard Schultz
- Who Says Elephants Can’t Dance by Lou Gerstner
- Moments of Truth by Jan Carlson
- Only the Paranoid Survive by Andy Grove
- Augustine’s Laws by Norm Augustine