June Program CSI: Culture Scene Investigation

The Culture Scene Investigation (CSI) is a fun filled qualitative experiential learning process that investigates the current state of an organizations culture. Its primary focus is improving leadership with teams in a way that impacts morale and excellence.

We’ll do this by conducting a “synervention.” This is a developmental intervention that enables people and organizations to better develop a state of cultural excellence that is based on a shared core purpose and values.

It is about going beyond mere employee/team member engagement to that of synergizing their energy and talents with and through an ongoing process (not program) of Culture, Leadership and Team building.

During this session, participants will:

• Gain insight into the role of culture in organizational excellence
• Engage in the CSI structure and process flow which can serve as a game plan for Training/Learning & Development
• Explore a structure for communicating investigation findings
• Receive handouts on the process that can be customized to fit organizational needs

We look forward to having you participate in this exciting process.
Register today!

competency model newASTD Competency Model:

The Model emphasizes: (1) foundational competencies, or those that are important to everyone in the field, and (2) the specific areas of expertise (AOEs), which are the specialized knowledge and actions required by specific roles. This month’s program supports the Areas of Expertise entitled, “Performance Improvement.” The program supports the “Personal” foundational competencies entitled “Interpersonal Skills.”

About our Speaker: Craig Erickson
About our SpeakerCraig is the founder of Synerventions International, LLC located in the Charleston, SC area. The consulting & training practice is focused on: Culture & Organizational Development; Leadership
& Team Development; Training/Learning & Development Processes; Strategic HR Leadership & Process Alignment; and, Innovation with domestic and international organizations. He is also a certified faculty member with SkillPath On Site Seminars.

Having lived and worked abroad (Switzerland), he is sought after for his 30+ years of global executive leadership experience in this profession along with his consulting and facilitation expertise with executive, functional and impact teams with 120 countries.

To compliment his experience, he has two master’s degrees, one in Human Resource Development from Clemson University, Clemson, SC, and the other in Human and Organizational Development from Fielding Graduate University located in Santa Barbara, CA.

As a means of sharing his vast experience, he has published his first book: Seven Principles for CULTUREsizing Excellence: Honing Leadership Talent & Extricating the Culture Vultures. In addition, he is writing several more books and blogs on culture, leadership, innovation and creating & performing dramaturgical experiences.

He can be contacted at: +1- 843-323-1281;
ericksonteam1@aol.com; synerventions@aol.com; or
http://www.linkedin.com/in/craigerickson

Date and Time:
Thursday, June 20, 2013
11:30 AM to 11:55 AM: Check-in and Networking
11:55 AM to 1:15 PM: Lunch and Program

Location:
Maggiano’s **NOTE LOCATION**
10367 Midtown Pkwy
Jacksonville, Fl. 32246

Attire: Business Casual

Fees:
Gold Chapter Members Complimentary
Chapter Members $25.00
Non Members $35.00

Online registration for this meeting closes at midnight Tuesday, June 18, 2013.

Walk-ins: A $5.00 surcharge for unregistered walk-ins will apply to both members and non-members.

Online registration requires payment by MasterCard, Visa, Discover, American Express, or PayPal. If you need to arrange for an alternate payment method, call the Chapter Administrator at
(904) 356-9008.

Can’t Show? Please, Let Us Know! We understand that plans change. To cancel your reservation, email admin@astdnefl.org or call (904) 356-9008. Program cancellations must be received prior
to 5:00 pm three business days before the event (unless otherwise noted) to receive a full refund. Cancellation deadlines may be extended for special events.

ADA Notice:The Northeast Florida ASTD chapter strives to make all of our programs accessible to people with disabilities or special needs as defined under the ADA. If you require special assistance or accommodation to fully participate in this event, please contact us at admin@astdnefl.org, at least two weeks prior the planned program so that we may discuss your specific needs.

Media Notice: Chapter representatives may take photos or video at this event for use in print and/or digital communications. By attending, you agree that ASTD-NEFL may use your name and image and/or comments made at this event in all forms and media for education, promotion, and any other lawful purposes.

How to Capture Elusive Level III Data: The Secrets of Survey Design

To establish real credibility and prove value, you need to measure whether participants actually applied what they learned once they are back on the job (Level 3 Evaluation). Unfortunately, measuring on-the-job behavior change is not something many Workplace Learning Professionals (WLP) have much experience with.

You will learn how to:

  • Examine viable sources for measuring level 3 behaviors and guidelines for selecting the best source.
  • Analyze the common mistakes made by many WLPs when creating level 3 participant surveys.
  • Learn 12 tips for overcoming these mistakes.

competency model newASTD Competency Model:
The Model emphasizes: (1) foundational competencies, or those that are important to everyone in the field, and (2) the specific areas of expertise (AOEs), which are the specialized knowledge and actions required by specific roles. This month’s chapter event focuses on “Performance Improvement.” The program supports the “Personal” foundational competencies entitled “Business Skills.”

About our Speaker: Ken Phillips, CPLP
Ken PhillipsKen Phillips delivers all programs and workshops in his signature About our Speakerstyle: professional, engaging, and approachable.

Ken is founder and CEO of Phillips Associates, a consulting and publishing company with expertise in performance management, measurement and evaluation of learning, and sales performance.

He has more than 25 years of experience designing learning instruments and assessments and has authored more than a dozen published learning instruments. He regularly speaks to ASTD groups and university classes. Since 2008, he has spoken at the ASTD International Conference on topics related to measurement and evaluation of learning. www.phillipsassociates.com

Date and Time:
Thursday, May 16, 2013
11:30 AM to 11:55 AM: Check-in and Networking
11:55 AM to 1:15 PM: Lunch and Program

Location:
Maggiano’s **NOTE LOCATION**
10367 Midtown Parkway
St. Johns Town Center
Jacksonville, Fl. 32246

Attire: Business Casual

Fees:
Gold Chapter Members Complimentary
Chapter Members $25.00
Non Members $35.00

Online registration for this meeting closes at midnight on Tuesday, May 14th, 2013.

Walk-ins: A $5.00 surcharge for unregistered walk-ins will apply to both members and non-members.

Online registration requires payment by MasterCard, Visa, Discover, American Express, or PayPal. If you need to arrange for an alternate payment method, call the Chapter Administrator at (904) 356-9008.

Can’t Show? Please, Let Us Know! We understand that plans change. To cancel your reservation, email admin@astdnefl.org or call (904) 356-9008. Program cancellations must be received prior
to 5:00 pm three business days before the event (unless otherwise noted) to receive a full refund. Cancellation deadlines may be extended for special events.

ADA Notice:The Northeast Florida ASTD chapter strives to make all of our programs accessible to people with disabilities or special needs as defined under the ADA. If you require special assistance or accommodation to fully participate in this event, please contact us at admin@astdnefl.org, at least two weeks prior the planned program so that we may discuss your specific needs.

Media Notice: Chapter representatives may take photos or video at this event for use in print and/or digital communications. By attending, you agree that ASTD-NEFL may use your name and image and/or comments made at this event in all forms and media for education, promotion, and any other lawful purposes.

The May Monthly event is sponsored by Webster University.

April Monthly Program: ACCEPTing Collaboration

Why do we have difficulty working with others? Is it always them? Could it possibly be us?

Collaboration is an essential requirement for the successful development and delivery of training to the target audience. With so many stakeholders involved – management, customers, participants and co-workers – nothing can be done in a vacuum.

Yet, there are a multitude of reasons why collaborative efforts become strained, if not fail altogether. Alternate approaches, disagreement on objectives and different personalities are just a few of the barriers to a successful collaboration.

Developers, designers and trainers need a personal action plan to ACCEPT collaboration to meet the needs of all the stakeholders and ensure the success of their projects.

March Monthly Program: Creating a Culture of Accountability

At this time of year, many of us are thinking about New Year’s resolutions, but goals – whether personal or professional – cannot be attained without accountability.

Everyone talks about it, leaders want it, employees are often afraid of it, shareholders demand it, and stakeholders insist on it. But exactly what is accountability, and how do you get people to take it?

When we ask Who is Accountable for that? how do we prevent people from ducking and hiding?

If accountability is not working in your organization, every effort toward performance improvement will be inefficient and ineffective.
The ability to execute and deliver results is directly tied to the accountability attitudes, practices, and systems in place in an organization.

Partners In Leadership’s proven approach is based on the bestselling book, The Oz Principle: Getting Results Through Individual and Organizational Accountability.

In this session, you will learn:

  • Knowing your key results is critical to creating a culture of accountability
  • Your current culture impacts your key results
  • Operating above the line vs. below the line impacts your key results
  • 16 best practices of organizations that demonstrate high levels of accountability

ASTD Competency Model:
competency model newThe Areas of Expertise defined by the ASTD Competency Model include ten critical factors needed to be a successful workplace learning professional.

This month’s chapter event focuses on “Performance Improvement.” The program supports the “Personal” foundational competencies entitled “Interpersonal Skills” and “Business Skills.”

About our Speaker: Kirk Matson
Kirk MatsonKirk Matson joined Partners In Leadership after a successful 17- year career as a corporate executive in the global consumer goods industry.

In his current role as Regional VP, Leadership Consultant, and Executive Facilitator, he has worked with notable organizations, including Qualcomm India, Royal Caribbean Cruises, CVS Caremark, Nationwide Insurance, Dept. of the Navy, Kimberly-Clark, and others.

Kirk has facilitated groups up to 1,200 people, and has been a keynote speaker for ASTD Hawaii, ASTD San Diego, SHRM Oahu and Maui, and the Sacramento Area Human Resources Association.

Video preview: Kirk Matson with Partners in Leadership

Date and Time:
Thursday, March 21, 2013
11:30 a.m. to 11:55 a.m.: Check-in and Networking
11:55 a.m. to 1:15 p.m: Lunch and Program

Location:
Maggiano’s (at the Town Center)
10367 Midtown Parkway
St. Johns Town Center
Jacksonville, Fl. 32246

Attire: Business Casual

Fees:
Gold Chapter Members Complimentary
Chapter Members $25.00
Non Members $35.00

Online registration for this meeting closes at midnight Tuesday, March 19, 2013.

Walk-ins: A $5.00 surcharge for unregistered walk-ins will apply to both members and non-members.

Online registration requires payment by MasterCard, Visa, Discover, American Express, or PayPal. If you need to arrange for an alternate payment method, call the Chapter Administrator at (904) 356-9008.

Can’t Show? Please, Let Us Know! We understand that plans change. To cancel your reservation, email admin@astdnefl.org or call (904) 356-9008. Program cancellations must be received prior to 5:00 pm three business days before the event (unless otherwise noted) to receive a full refund. Cancellation deadlines may be extended for special events.

ADA Notice:The Northeast Florida ASTD chapter strives to make all of our programs accessible to people with disabilities or special needs as defined under the ADA. If you require special assistance or accommodation to fully participate in this event, please contact us at admin@astdnefl.org, at least two weeks prior the planned program so that we may discuss your specific needs.

Media Notice: Chapter representatives may take photos or video at this event for use in print and/or digital communications. By attending, you agree that ASTD-NEFL may use your name and image and/or comments made at this event in all forms and media for education, promotion, and any other lawful purposes.

Practical Magic – Creating a Remarkable Customer Experience

We are all striving to gain or retain customers, so we seek to create memorable, unique products and services without spending a lot of money – especially in our current business climate. Low-cost excellence is a discipline that’s been employed by Walt Disney theme parks for decades. People around the world look to Disney as a leader in employee courtesy and exceeding guest expectations. In an economy where folks are cautious with their discretionary dollars, millions of guests are still going to their parks in droves.

How do they do it? It’s not from pixie dust; it stems from the real-world application of fundamental directives and listening closely to the front line. This science of service can be effectively adapted for your teams. During this workshop, a personal take on that practical magic will be revealed to you. You’ll discover how Disney uses – and other organizations apply – these ideas to create remarkable customer experiences.

Building and Maintaining Successful Relationships

Are you a chapter member who…

  • has had his/her employment impacted and wants to continue in the training and development field?
  • is transitioning into the Training and Development field?
  • is already in the Training and Development field and wants to enter a different aspect of T&D?
  • seeks to manage your own career internally and externally of your organization?

Then join us for the January 2013 CMSIG Program!

Building and Maintaining Successful Relationships

Doug Wilder says, “The key to a successful relationship starts with a courageous decision and bold actions to build the relationship.” Join us for an engaging panel discussion with Doug Wilder and Esther Bullard who will share insights, tips, and strategies for building and maintaining strong professional and personal relationships.